DELUXEDRIVE TERMS AND CONDITIONS

1. Who We Are

DeluxeDrive LDA (trading as "DeluxeDrive", "we", "us" or "our") is a luxury car rental company registered in Portugal with NIF 517580420 and registered address at R. de Santa Catarina 1207, 8135-011 Almancil, Algarve, Portugal.

We are a direct rental company. We own and operate our own fleet of luxury vehicles, and every rental is provided by us — not by third parties. We are not a marketplace, booking platform, or intermediary, and we do not broker rentals on behalf of other operators. When you rent a car through DeluxeDrive, your agreement is directly with DeluxeDrive LDA.

These Terms and Conditions, together with our Privacy Policy and the individual rental agreement you sign for each rental, set out the terms on which we provide our services. We may update these Terms from time to time; the version published on this page at the time your booking is confirmed is the version that applies to it.

2. How Booking Works

There is no online booking or online payment on this website. Every rental begins with a personal conversation, and every booking is confirmed individually. The process is:

• (a) Enquiry — you contact us via WhatsApp (+351 963 584 279), phone, email, or the contact form on this website;
• (b) Consultation — we discuss your dates, vehicle, delivery location, and requirements, and provide a personalised quote. We typically respond within 30 minutes during business hours;
• (c) Confirmation — once you accept the quote, we confirm your booking directly with you in writing, including the price, deposit, mileage allowance, and any delivery details;
• (d) Rental agreement — a written rental agreement is signed at or before delivery of the vehicle, and this agreement governs the rental itself.

Enquiries are free

Sending us an enquiry is free of charge, carries no obligation, and does not require any payment or card details. You are only committed to a rental once a booking has been confirmed and the applicable terms agreed with us.

3. Driver Requirements & Documents

Minimum age

The driver and any additional driver must be at least 18 years of age and hold a valid driving licence. There is no minimum licence-tenure requirement and no age-based surcharge.

Documents

At or before delivery, each driver must present:

• (a) A full, valid driving licence (expired or provisional licences are not accepted);
• (b) A valid passport or identity card;
• (c) An International Driving Permit, where required — this may apply to some licences issued outside the EU. If you are unsure whether your licence requires one, contact us at info@deluxedriverentals.pt and we will confirm before your rental.

Additional drivers

Additional drivers are welcome, provided they meet the same requirements and are named in the rental agreement. Only drivers named in the rental agreement may drive the vehicle; use by an unauthorised driver voids insurance coverage.

Fitness to drive

We may decline to release the vehicle if the driver's ability to drive appears impaired for any reason, or if the required documents are not presented.

4. Pricing, VAT & Payment

Pricing

Rental prices are shown on each vehicle's page and confirmed in your personalised quote. Your booking confirmation states the full price for your rental, including any delivery fees, so there are no surprises. Portuguese VAT at 23% applies to rentals.

Payment methods

Payment is made at booking or at delivery, as agreed in your booking confirmation — never through this website. We accept credit cards, bank transfer, cryptocurrency, and cash. An invoice is issued using the billing details you provide.

This website never asks for, processes, or stores card or payment details.

5. Security Deposit

A refundable security deposit applies to each rental. The deposit amount depends on the vehicle and is shown on the vehicle's page and confirmed at booking.

The deposit is held as a pre-authorisation, not charged. It is released after the vehicle is returned, subject to inspection of the vehicle. If charges apply — for example damage beyond normal wear, missing fuel, excess kilometres, or fines — the corresponding amount may be deducted before release, and we will itemise any deduction for you.

If we are unable to secure the deposit before delivery, we may be unable to release the vehicle.

6. Insurance

Comprehensive insurance is included with every rental. Any applicable excess (deductible) depends on the vehicle and is specified in your booking confirmation and rental agreement.

Insurance coverage is voided by serious breaches of the rental agreement — including use by drivers not named in the agreement, driving under the influence of alcohol or drugs, unauthorised travel outside Portugal, or use of the vehicle in violation of the law. In such cases the renter is fully liable for any damage, theft, or loss.

7. Fuel Policy — Return at Any Fuel Level

Vehicles are delivered to you with fuel. You may return the vehicle at any fuel level — there is no obligation to refuel before returning, and there are no refuelling penalties or service fees. If fuel is missing at return, it is simply charged at cost.

Please use only the correct fuel type for the vehicle. Misfuelling is not covered by insurance, and repair and towing costs arising from use of the wrong fuel are the renter's responsibility.

8. Mileage

Each rental includes a daily kilometre allowance, as listed on the vehicle's page and stated in your booking confirmation. Kilometres beyond the included allowance are charged at the per-kilometre rate for that vehicle, also shown on the vehicle's page and in your booking confirmation.

9. Delivery & Collection

We deliver and collect vehicles across Portugal — to airports, hotels, villas, resorts, marinas, and private addresses. Delivery and collection within the Algarve region is free of charge. Delivery to other locations (for example Lisbon or Porto) may carry a delivery fee, which is always quoted in advance as part of your booking confirmation.

Delivery and collection times and locations are agreed during your consultation and stated in your booking confirmation. If you need to adjust them after confirmation, contact us as early as possible and we will accommodate changes where we can.

10. Using the Vehicle

The vehicle may not be used:

• (a) By anyone not named as a driver in the rental agreement;
• (b) Outside mainland Portugal without our prior written authorisation. If you wish to travel outside Portugal, contact us in advance — authorisation, where granted, may require additional insurance arrangements;
• (c) In violation of traffic laws or regulations;
• (d) For racing, competitions, track days, or driving instruction;
• (e) To carry passengers or goods for hire or reward, or for any other commercial purpose, without our authorisation;
• (f) While under the influence of alcohol or controlled substances.

Serious breach of these restrictions entitles us to terminate the rental immediately, voids insurance coverage, and makes the renter liable for resulting damage and costs.

11. GPS & Vehicle Telematics

Vehicles in our fleet are equipped with GPS tracking and telematics systems. These are used for vehicle security and theft prevention and recovery, emergency and roadside assistance, fleet management and maintenance, monitoring compliance with territorial restrictions, and investigating accidents or incidents where necessary.

Telematics data is processed in accordance with the EU General Data Protection Regulation (GDPR) and Portuguese data protection law, is accessible only to authorised DeluxeDrive personnel, is retained no longer than necessary, and may be shared with law enforcement where required by law. You may request information about data collected during your rental — see our Privacy Policy.

By signing the rental agreement you consent to this tracking for the duration of the rental. Tracking systems operate continuously during the rental and may not be disabled or tampered with.

12. Accidents, Damage, Fines & Tolls

Any accident, theft, or damage must be reported to us immediately. For accidents involving third parties or significant damage, a police report must also be obtained. Following these procedures is a condition of insurance coverage.

During the rental period, the renter is responsible for:

• (a) Damage to the vehicle up to the applicable insurance excess, and damage not covered by insurance due to a breach of the rental agreement;
• (b) Traffic fines, tolls, and associated administrative costs;
• (c) Damage beyond normal wear and tear, including interior damage and smoking odours;
• (d) Lost or damaged keys, documents, and accessories.

There is no car-wash requirement or cleaning penalty for normal use — return the car as it is.

13. Returns, Extensions & Late Returns

The vehicle must be returned (or made available for collection) at the time and place agreed in your booking confirmation. If you would like to keep the car longer, contact us as early as possible — where the vehicle is available, we will be happy to extend your rental at the applicable daily rate.

If the vehicle is returned late without an agreed extension, additional rental time is charged as set out in your rental agreement. Retaining the vehicle beyond the rental period without contact or agreement may be treated as unauthorised use and reported to the authorities.

14. Changes & Cancellations

Enquiries and quotes are free and carry no obligation — you may simply decide not to proceed, with nothing owed.

Once a booking has been confirmed, the change and cancellation terms that apply to it are stated in your booking confirmation and rental agreement. If your plans change, contact us as soon as possible — we handle every case personally and will always look for the most reasonable solution.

15. Our Responsibility to You

Because we operate our own fleet, we take direct responsibility for it. Every vehicle we deliver is owned or operated by us, professionally maintained, inspected before each rental, and covered by comprehensive insurance.

If a reserved vehicle becomes unavailable before delivery (for example due to accident or mechanical issue), we will offer you a comparable or superior replacement, or a full refund of any amounts paid.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Portuguese law, including liability for death or personal injury caused by our negligence, or your statutory rights as a consumer. To the extent permitted by law, we are not liable for indirect or consequential losses (such as loss of profit or business), and we recommend not leaving valuables in the vehicle, as we are not responsible for personal belongings left in it.

16. Data Protection

We process personal data in accordance with the GDPR and Portuguese data protection law. Details of what we collect, why, and your rights are set out in our Privacy Policy.

17. Complaints & Dispute Resolution

If anything falls short of your expectations, please tell us first — contact info@deluxedriverentals.pt or WhatsApp +351 963 584 279 and we will do our best to resolve it directly.

As a company operating in Portugal, we provide access to the official complaints book (Livro de Reclamações), including its electronic version at www.livroreclamacoes.pt.

In the event of a consumer dispute, you may also resort to an alternative dispute resolution (ADR) entity under Portuguese Law no. 144/2015, such as CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt) — or the regional consumer arbitration centre for your area.

18. Governing Law & Jurisdiction

These Terms and every rental agreement are governed by Portuguese law. Disputes are subject to the jurisdiction of the Portuguese courts, in particular the Tribunal Judicial da Comarca de Faro, without prejudice to any mandatory consumer protection rules that entitle you to bring proceedings elsewhere.

19. Contact

DeluxeDrive LDA · NIF 517580420
R. de Santa Catarina 1207, 8135-011 Almancil, Algarve, Portugal

WhatsApp / Phone: +351 963 584 279
Email: info@deluxedriverentals.pt

We typically respond within 30 minutes during business hours.

Last updated: July 5, 2026. These Terms are effective as of the date of publication and supersede all previous versions.